Reliability
Reliability, agreed in writing.
Availability commitments are agreed with your organization in the agreement, and incidents are reported to you openly.
How it works with you
The way EOS works is the same for every team.
Nothing is replaced
EOS reads the systems you already run. Your systems stay the systems of record, and nothing migrates.
A named person decides
Every contested figure goes to the person who holds the right to settle it, with the evidence attached, and the decision is kept on the record.
Measured against your baseline
Value is measured against a baseline your own finance team agrees before the pilot starts, so the result is yours to check.